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Emera Maine takes action on COVID-19 response

Release Date:  03-16-2020

Bangor and Presque Isle, Maine — Emera Maine is continuing to monitor COVID-19 response in order to make timely decisions that prioritize the health and safety of our employees and the public. As providers of an essential service, it is critical that we support the delivery of electric service while we meet the needs of our employees.

We understand that steps taken to deter the spread of COVID-19 may create financial or logistical barriers for our customers. Among other measures, Emera Maine will work to address these concerns by:

  • Halting disconnection of service to residential and business customers for nonpayment.
  • Ceasing the application of late fees to overdue accounts.
  • Continuing to set up realistic payment plans with our customers to ensure their electricity bills are manageable.

Emera Maine always works with customers who have a health concern or loss of income. Any customer who has a question or a concern about their bill is encouraged to call our Customer Contact Center at 1-855-363-7211 or 207-973-2000. In addition to setting up payment plans, we can help customers determine if they are eligible for low-income assistance or a debt forgiveness program, and make referrals to other services.

Customers also are reminded that they can make a payment at any time over the phone or online at emeramaine.com.

Like other businesses, we are following the recommendations of health officials, setting protocols and directing employees to stay home if they are sick.. We are focused on helping our employees stay healthy so they can continue serving our customers. We’re also working with our contractors and service providers to ensure they take precautions that are equal to or greater than Emera Maine protocols.

In addition, Emera Maine will support United Way of Aroostook and United Way of Eastern Maine in their efforts to provide resources to our friends and neighbors. We urge anyone seeking assistance to call 211 for options.

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Emera Maine is committed to delivering safe, reliable electric service. As the state's second-largest electric utility, the company delivers electricity to more than 159,000 residential, commercial and industrial customers across 10,400 square miles in five counties in eastern and northern Maine. Follow us on Twitter (@emerame) or on Instagram (emeramaine).