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Bills and Payments



Cost of Service

When you contact us for electric service, a customer service representative will inform you about the basic or minimum service costs and any one-time costs, such as establishment fees. If you have questions about the cost of your service, call our Customer Contact Center. 

Local (207) 973-2000
Toll free US & Canada 1-855-EMERA-11 (1-855-363-7211)

Emera Maine delivers electricity through its Transmission and Distribution (T&D) system. We construct and maintain the equipment and facilities — including poles, wires and substations — needed to safely and efficiently deliver electricity to your home. We also provide metering and billing services.

Electricity charges for residential service are based on kilowatt-hour (kWh) usage. Per kWh rates charged for Distribution are approved by the Maine Public Utilities Commission (MPUC). Emera Maine cannot change Distribution rates without the approval of the MPUC. You have the right to review and comment on our proposed rates during the MPUC approval process. Transmission rates are established by the Federal Energy Regulatory Commission (FERC). Emera Maine's Delivery rates and Maine Public Utilities Commission's Standard Offer electric supply rates can be viewed online.

No Discrimination Allowed

When you contact Emera Maine to request electric service, we will treat you fairly. We will never deny service to anyone based on age, sex, race, or country of origin.

When you contact us for service, we will ask you to answer some questions to confirm your identity and establish your account.

We either will agree to provide the service you ask for, or deny your request for service. If we deny your request for service, we will inform you in writing of the reason and explain what you can do to establish service.

Old Unpaid Bills

When you contact us for service, we will check our records to see if you have had prior service with us. If you have an unpaid bill, payment of a security deposit will be required as a precondition of service. We may also accept a guarantor in lieu of a deposit.

If you dispute an unpaid bill, or you are unable to pay the deposit or make other reasonable arrangements, see our information on complaints

Deposits

We may ask you for a deposit only if permitted under the MPUC rules, for reasons such as an unpaid electric bill, disconnection for non-payment of a bill within the past 12 months, unauthorized use or theft of services, or a failure to comply with a bankruptcy court order.

We may also require a security deposit if you do not have a source of income sufficient to pay the cost of utility service.

When We Require a Deposit

  • We will send you a written disclosure with the deposit amount and due date or dates.
  • We will give you the option of paying a cash deposit or allowing another person to guarantee your bills up to the deposit amount. The guarantor must be a customer in good credit standing with us.
  • We will pay interest on your deposit.
  • We will explain the steps you can take to resolve a dispute if you disagree with the deposit request or amount.

Deposit Amount Payment Options

We may require a deposit that is equal to the two highest consecutive bills at the location in the past 12 months.

In most circumstances, you can choose to pay the deposit in full or in three payments, with half of the total deposit due at the time service is requested, 25 percent in thirty (30) days, and 25 percent in sixty (60) days. However, we may demand full payment of a deposit if you are already using a payment plan to pay off an unpaid Emera Maine bill.

Deposit Refunds

We will refund your deposit upon termination of service and payment in full of all charges and guarantees. We will deduct any upaid balance from the deposit and refund the difference to you.

If you pay all bills or make all payments on an established payment arrangement by the due date for twelve (12) consecutive months, and you do not have a remining account balance at the end of the twelve-month period, then Emera Maine must refund the deposit, including accrued interest, within thirty (30) days after the twelfth bill is paid.

Estimated Bills

Most Emera Maine customers' homes are equipped with the Automated Meter Reading (AMR) system. These smart meters transmit daily meter read information to Emera Maine. These meters greatly reduce manual meter reading, resulting in lower meter reading costs and more accurate meter readings.

Those customers without an AMR meter may receive an estimated bill during extreme weather conditions, emergencies, inaccessible meters, work stoppages, and for inaccessible meters, or similar circumstances that would prevent us from reading your meter. We will not send you two (2) estimated bills in a row unless those conditions continue.

Make-Up Bills

If we have to issue a make-up or corrected bill for past service that you were never billed for, we will offer you a payment arrangement. Any make-up bill we issue will not exceed usage incurred in the previous 12 months, except in circumstances where the service was not billed due to fraud or unauthorized use.

Third Party Copies of Notices

Please notify our Customer Contact Center if you want another person to get a copy of any bills and notices we send you. We will send a copy to the person you designate, but you remain responsible for payment.

Payment

You may pay your bill by mail or at the payment agencies listed on our website.

If you mail your payment to us using the return envelope, your bill is considered paid on the day we receive it. If you pay at a payment agency, your bill is considered paid on the day you make the payment. If you pay us online, your payment is considered received on the day you make the payment. If you make a partial payment, we will apply it to the oldest balance due.

Emera Maine accepts payment by cash, check, or money order. Your check or money order must be made payable to Emera Maine. Please do not send cash through the mail.

When a check is returned for insufficient funds, we will charge you a fee. If you have more than two (2) returned checks, you will be required to make future payments in cash, a money order or with a debit/credit card. We will notify you in writing if this occurs.

To avoid late fees, you must pay your bill by the due date.

Online Bill Payment

You may pay your electricity bill online using Automatic Bill Pay or One Time Bill Pay.

Financial Assistance

Some customers may qualify for financial help with their utility bills. Emera Maine offers a Low Income Assistance Program (LIAP) for eligible customers. This program provides an annual benefit. To be eligible for LIAP, you must first qualify for Low Income Home Energy Assistance Program (LIHEAP). To find out if you are eligible, or to enroll in LIAP or other payment assistance programs, contact your local community action agency.

Waldo Community Action Partners
Office Hours: 8:00 a.m. to 4:30 p.m
9 Field Street, Belfast, Maine
(207) 338-3025 | 1-800-498-3025

Pleasant Point Passamaquody Tribe
Office Hours: 8:00 a.m. to 4:30 p.m.
(207) 853-2600

Penobscot Nation
Office Hours: 8:00 a.m. to 4:30 p.m.
(207) 817-7492

Penquis CAP
Office Hours: 8:00 a.m. to 4:30 p.m

Bangor Office Dover Office Lincoln Office
262 Harlow Street 50 North Street 40A Main Street
Bangor, Maine Dover, Maine Lincoln, Maine
(207) 973-3500 (207) 564-7116 (207) 794-3093


Washington Hancock Community Agency

Office Hours: 7:30 a.m. to 3:30 p.m.

Machias Office Ellsworth Office
7 VIP 248 Bucksport Road
Machias, Maine Ellsworth, Maine
(207) 664-2424
1-800-828-7544
(8:00 a.m. to 12:00 p.m.)
(207) 664-2424
(once connected please follow instructions)


Aroostook County Action Program

771 Main St. 91 Military St. 40 Alfalfa Ave., Suite 102 88 Fox St.
Presque Isle, ME 04769 Houlton, ME 04730 Fort Kent, ME 04743 Madawaska, ME 04756
(207) 764-3721
1-800-432-7881
(207) 532-5300 (207) 834-5135 (207) 728-6345


Houlton Band of Maliseet
Office Hours: 8:00 a.m. to 4:00 p.m.
88 Bell Rd.
Littleton, ME 04730
(207) 532-7260

Aroostook Band of Micmac Indians
Office Hours: 8:00 a.m. to 4:00 p.m.
7 Northern Rd.
Presque Isle, ME 04769
(207) 764-1972
1-800-355-1435

Payment Plans

Emera Maine offers different types of payment plans to assist customers with past due balances. We will continue to provide services even if you can't pay your account in full, as long as you agree to a reasonable payment arrangement, and keep those payments current.

One option is to pay the past due balance in affordable weekly, bi-weekly or monthly payments, while paying all future bills by the due date, until the overdue amount is paid in full.

We also offer:

  • Levelized Special Payment Arrangement (SPA). This is an average of the current balance plus the estimated future electric usage divided by the number of billing periods remaining until November 1.
  • Individualized SPA. If a customer is unable to meet the terms of a levelized SPA, we offer an individualized SPA, which considers individual circumstances.

We will consider the following issues when establishing a payment plan:

  • Your ability to pay.
  • Your previous payment history.
  • The reason why the bill has remained unpaid.
  • How long the bill has remained unpaid.
  • Any special circumstances creating extreme hardships within the household.

We will send you a written copy of the payment arrangement.

If you do not make payments according to the payment arrangement, we will send you a disconnection notice in writing. The notice will inform you of the disconnection date and ways to avoid disconnection of your service. Please see our information on Disconnection Notice.

You do not have to agree to a payment plan or any other proposed settlement of a disputed bill. Please see information about complaints.

Budget Billing

A Budget Billing plan can lessen the impact of high winter bills by providing a year-round, levelized payment. You can enroll in the Budget Payment Plan anytime as long as your account is in good credit standing.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

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