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FAQs


*This service is currently available to customers in the Bangor Hydro District only.



What methods of payment are accepted?

You can pay your bill using a Visa, MasterCard or Discover credit card. You may also use a debit card with the Visa or MasterCard logo, or you may use your checking account.

You can make your payment online by visiting us at www.emeramaine.com.

To make a payment by phone, call 1-855-EMERA-11 or 207-973-2000. Please be sure to remain on the line until you receive your confirmation number.

Is an email address required to make a payment on line?

An entry in the email address box is required to complete an online payment.

If you do not have an email address or do not wish to receive email confirmation of your payment, please enter an email formatted address such as payment@email.com.

When is my payment processed?

All payments made by 8:00 p.m. Eastern Standard Time on business days will be credited to your Emera Maine utility account by the next business day. The payment amount and associated fee will be debited from your account within three business days from the day the payment is entered.

Is there a cost associated with using One-Time Bill Pay?

There is a separate, third-party convenience fee of $2.95 for each payment. This fee will be deducted from your bank account as a separate transaction.

Are partial payments accepted?

Yes. Customers are able to enter the exact amount they wish to pay.

Can a payment be stopped or canceled?

If all four payment steps have been completed and the payment amount submitted, a payment cannot be stopped or canceled.

If there are not sufficient funds in the bank account to cover the submitted payment amount, the transaction will be returned to Emera Maine and processed in the same manner as a returned check. The returned check fee is $5.00.

Will my account and payment method information be stored?

No. For security purposes, information will not be stored for future payments. You will need to enter the information each time you make a payment.

What are the browser requirements?

In order to use One-Time Bill Pay, you must be using Microsoft Internet Explorer 6.0 and above, Firefox, or Google Chrome. In addition, JavaScript and cookies need to be turned on in order for continuity to be kept between pages.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)