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Emera Maine makes headway in windstorm restoration


Release Date:  10-31-2017

Bangor and Presque Isle, Maine — Emera Maine has safely restored service to nearly half of the customers affected by a severe windstorm that brought hurricane force gusts through eastern and northern Maine on Monday.  This storm caused the most outages we have seen since the 1998 ice storm.

Wind gusts exceeded 65 mph in Penobscot and Hancock counties and brought down many large trees and limbs on wires, breaking poles in many cases. Southern Penobscot and Hancock counties were particularly hard-hit, recording almost 75% of total outages. As crews work to restore service at this point in the restoration process, it’s likely more damage will be identified.

Despite the challenges posed by historic levels of damage and the need to quickly eliminate a number of public safety hazards, our team of damage assessors has been able to narrow down estimated restoration times for regions within Emera Maine’s service territory in an effort to help customers make appropriate plans.

Nearly all of Emera Maine customers across Washington and Aroostook counties can expect to be restored Tuesday as these areas were least affected, and locally based crews were able to restore service before redeploying to other areas. In Penobscot and Hancock counties, crews are being dispatched from three main hubs — Bangor, Lamoine and Lincoln — to repair damage that will restore the largest numbers of customers and then work their way down to smaller outages and more rural areas. 

Emera had more than 500 people engaged in the restoration effort starting Monday, and will add additional line and tree contractors from Canada and Florida to supplement efforts. The highest percentage of crews have been sent to the hardest-hit areas.

Current estimated times of restoration are as follows, and will be updated as work progresses:

  • Washington County — Almost all remaining customers restored by 10 p.m. Tuesday.
  • Aroostook County — Almost all remaining customers restored by 10 p.m. Tuesday.
  • Northern Penobscot County and Piscataquis counties (Milo to Lincoln to Millinocket) — 90% of customers restored by 10 p.m. Thursday, almost all customers restored Friday.
  • Southern Penobscot County (Greater Bangor, Orono/Old Town) — 90% of customers restored by 10 p.m. Friday, almost all customers restored Saturday.
  • Hancock County — 90% of customers restored by 10 p.m. Friday, almost all customers restored Saturday.

“We would like to thank our employees and all first responders for their hard work keeping the public safe during this event,” said Emera Maine President Alan Richardson. “We also want to thank our customers for their patience as we have worked to restore service to our neighbors. We know they are counting on us.

Customers may report outages, get the latest outage information and view our live outage and restoration map at emeramaine.com.  Outages also can be reported by calling our Customer Contact Center at 1-855-EMERA-11 (1-855-363-7211) or 207-973-2000. Follow us on Twitter: @emeramaine.

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