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Transitioning to our Updated Customer Information System


Release Date:  06-24-2015

As we adapt to our updated Customer Information System, there may be some delay in taking your call. If you are unable to wait, here are some alternative options to completing your request:

  • Online. You can view your bill, view your usage, make a payment, report an outage, see your old/new account numbers, and more. Explore our website for answers to your questions.
  • Email. If your request is not urgent, you can email us and we will respond within a few business days. Send us an email »
  • Phone. You can make balance inquiries, payments, or report outages through our automated system. If you’d like a call back, you can also leave us a message and we will respond as soon as possible. Call us at 1-855-EMERA11 (1-855-363-7211).
Our modernized system will help us serve you for years to come. We appreciate your patience as we make this transition.